Customer Experience Survey
Customer Experience Survey
Name:
Region:
Northland
Auckland
Taurange
Hamilton
Hawkes Bay
New Plymouth
Manawatu
Kapiti / Otaki
Hutt Valley
Wellington
Nelso
Canterbury
Other
Free Text
Please rate your dealings with us on the following areas:
Responsiveness to your enquiry?
Delighted
Satisfied
Not Satisfied
Service and professionalism?
Delighted
Satisfied
Not Satisfied
Prompt and clear quote?
Delighted
Satisfied
Not Satisfied
Not Applicable
Offer and utilization of design services?
Delighted
Satisfied
Not Satisfied
Not Applicable
Were our in house design services discussed/offered?
Yes
No
If so, what drove you to engage or not engage us for this work?
If you did engage us please provide any feedback below:
Ease of ongoing communication?
Delighted
Satisfied
Not Sarisfied
Did you proceed with us to complete your build?
Yes
No
If not, how come?
Price Driven
Timing wasn't suitable
My enquiry wasn't followed up adequately
Lack of ongoing communication
Other
Did you proceed with another builder?
Yes
No
Any other comments or feedback for us?
Thank you for contacting us.
We will get back to you as soon as possible.
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